Engineering Services in the Americas

Despite the 2008-2009 economic crisis, countries across Latin America continue to grow rapidly, driven by commodity booms and the growth of mining, petroleum and forestry sectors. Combined with the need for massive scale infrastructure development across these developing countries, the demand for engineering services in the Americas is booming. This report examines how this demand may be met regionally by analyzing the supply, quality and cost of engineers in five key countries: Brazil, Chile, Colombia, Peru and the United States.

Workforce Development in Chile’s Offshore Services

This report is based on interviews with CEOs, Country Managers, HR executives and employees of 15 key companies in the offshore services sector in Chile. We present an overview of both the challenges and best practices in recruiting, training, interpersonal skills, technical training, English language skills, and their relationships with educational institutions. This report was commissioned by the Chilean Agency for Economic Development (CORFO).

Chile’s Offshore Services Value Chain

This report presents an overview of Chile in the global offshore services industry value chain. The chain incorporates all services that are currently being provided in the industry and value is correlated to employee education level. This includes the three key segments: Information Technology Outsourcing (ITO), Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO). These services are referred to as horizontal services since they can be provided across all industries. Industry-specific services that cannot be easily applied in other industries are referred to as verticals. This report provides in-depth analysis of the ITO, BPO and KPO segments, including both the current level of development and challenges for future growth, followed by an analysis of upgrading opportunities for vertical offshore industries in the country. The information for the analysis in this paper is drawn from research of the offshore services industry at a global level, including in-depth analysis of lead firms and of three leading countries or regions: India, Eastern Europe and Ireland. This broader research is detailed in the accompanying report, The Offshore Service Industry: A Global Value Chain Approach (Gereffi & Fernandez-Stark, 2010). Information specific to the Chilean value chain for offshore services was gathered from secondary sources as well as 39 interviews with companies in different market segments and relevant higher education institutions as well as industry associations and government agencies.

The Offshore Services Global Value Chain

This report analyzes the evolving offshore services industry employing the Global Value Chain framework. Offshore services emerged as a dynamic global sector in the past two decades. Companies in their search for efficiencies and economies of scale began offshoring and outsourcing a variety of corporate functions. This report was commissioned by the Chilean Agency for Economic Development (CORFO).